Here at The Unite Group we know that your IT Systems need to be dependable as to meet your business needs. That is why as part of our IT Management and Support services we work to both prevent and detect any IT issues that could disrupt your business.
Expert Engineers
We have a team of experienced engineers available from 8.30am until 5.00pm ready to provide IT support over the phone or on-site. Our engineers provide you the highest standard of service and undergo continuous professional development. This ensures that all advice given is up to date, as is our technology.
Monitoring Systems
We use clever monitoring software meaning in most cases we can be aware of IT issues before you even realise. Our computers work around the clock, scanning your systems to look for and iron out any potential snags.
We will start work to fix these and keep you operational in the background meaning we are always one step ahead!
So, while you are working, sleeping, or enjoying your well-earned time off, we’re busy in the background making sure your kit runs as glitch-free as possible. This means most issues are resolved without you even having to call us.
However, if you do need help it is as easy as giving us a call and raising a ticket. Our Help Desk Engineers are here to help remotely and see it through to completion.
Proactive Management
As part of our IT Management and Support services we also work to prevent IT issues from happening, not just detect them. This means we maintain and monitor your IT systems to prevent issues. This involves regularly updating applications in the background and patching hardware and software to fix vulnerabilities.
We also make sure to have out of hours planned maintenance to keep your devices up to date and protected. As part of our strategy and planning meetings we will also use our cyber security expertise to safeguard your business.
Remote Access
When issues do arise with your IT systems, like those pesky problems that cannot be troubleshooted over the phone, our engineers can remotely access your IT systems. Allowing them to fix issues with little down time when you need it most.
Site Visits
We offer 24/7 support with site visits included in your monthly cost. This means you can be certain that one of our expert engineers will jump in their van and head to your site to fix any IT issues.
If you are considering outsourcing your Managed IT Services, you can receive full-service IT support from The Unite Group. Enquire today on 0191 466 1050 or email us on info@theunitegroup.co.uk.