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Managed IT Services

Managed IT Services from The Unite Group are fast, reliable and intuitive.

We know that your IT Systems need to be reliable, they need to meet your business needs and more importantly, they need to be cost-effective.

At The Unite Group, we believe in the need to understand your business and build a proposal to help you reach your goals. We can even procure hardware on your behalf and deliver it to site set up and ready to go.

We know that business isn’t always fixed to the office and so our Managed IT Services are priced per user rather than per device making the cost of supporting your users cheaper overall.

By outsourcing your managed IT services to The Unite Group we can reduce your in-house overheads and increase your IT efficiency at an affordable, monthly cost.

What we deliver

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Expert Knowledge and Advice

We have a team of experienced engineers ready on hand to provide you the highest standard of service and solve any queries that you may have. Our engineers undergo continuous professional development to ensure they are always up to date with the latest technology.

Dedicated Team Support

Our Engineers are available from 8:30am until 5:00pm to provide IT support either over the phone or on-site. Our Help Desk Engineers can remotely access your IT and troubleshoot any issues that may arise with little down time. Out-of-hours support is also available.

High Class Service

Excellent customer service is at the heart of everything that we do. We always aim to ensure our customers leave the phone call feeling secure that their Managed IT is kept in safe hands. Our engineers are both responsive and reliable, if there is ever a time where an issue occurs, they are simply a phone call away.

Our friendly team are always here to provide quality advice and support for our clients whenever they need it and are on hand to resolve any issues in a timely manner.

No Hidden Fees

Here at The Unite Group, we are transparent about our prices. We have no hidden fees with our services, meaning you won’t have any surprises! Your Managed IT Support is covered through a monthly cost and is charged per user rather than device.

Supporting the user means you are covered on all devices, if you have issues with emails on the laptop, tablet or phone we are always here to help get you up and running. The knowledge that your team are always covered means you can get back to what you do best!

We offer in-house 24/7 support with site visits included in the monthly cost.

The Unite Group’s professional Managed IT Services offer:

Day to Day IT Support

Proactive Management

Strategy and Planning

If you would like more information on any of our  Managed IT services, please contact The Unite Group on 0191 4661050 or email info@theunitegroup.co.uk 

IT Support

When your PC fails, or you can’t access that important email – our expert engineers are ready to provide you the support you need to get back online!

Our system runs automatic tests and repairs whilst you work, meaning you won’t even notice most of the near misses you’ve swerved.

However, when something unavoidable happens and you need our help – we’re a phone call away.

All of your IT issues are solved by us, in house. You can contact us by raising a ticket or giving us a phone call. And our Help Desk Engineers are here to help remotely and see it through to completion.

Our remote access system allows us to provide immediate solutions from our headquarters, connecting to your PC and helping you return to your working day with ease.

Microsoft 365

The Unite Group can support your business to move to Microsoft 365 and our team of experts will be there to support your ongoing needs, our dedicated team are ready to help and ensure you get the most out of the Microsoft 365 suite of products.

As a Microsoft Partner, you can be sure that your Microsoft licences are being managed by fully qualified engineers.

By moving to Microsoft 365, you have access to a range of applications. From Teams to SharePoint, you are able work flexibly and collaboratively with your colleagues from any location.

Here at The Unite Group, we understand that businesses are unique and have different needs – therefore, we make sure our customers pick the appropriate subscription products to suit their business’ requirements.

From Migration Technical Project Planning to Configuration and Customisation, our team are here to provide unrivalled Microsoft 365 support.

As a Microsoft Partner, we are able to meet our customers evolving needs in today’s cloud marketplace.

Managed Backup Services

Managed backups are the only product that can stand in between your company and complete loss of data.

How would your business cope if your system went down and was unrecoverable?

The Unite Group can fully manage your backups to ensure your data is safe and secure, these are monitored meaning we can be sure your backups are always successful and up to date.

Our Managed Backup Services give you peace of mind, as your backups are safely stored and monitored in the cloud.

If you require extra security, we can store an off-site copy in our secure data-centre.

Business Continuity - Fully Managed Replication

Your data backup is a core foundation of your systems resilience but could your business cope with being offline for a day or more when data and systems are recovered from backup only? If not you need a business IT continuity solution.

Our business continuity options can replicate all of your servers and important data, in a secure cloud environment and made available to you within an hour, in the event of an outage.

Replication with The Unite Group means your business is fully covered and ready to respond to any challenges that may occur.

For more information on the business continuity solutions available with The Unite Group, call us on 0191 466 1050, send us an email at info@theunitegroup.co.uk.

Day to Day IT Support

  • Fast, reliable 24/7 IT Support ensuring any issues are dealt with quickly and effectively
  • Fixed SLA response time to critical requests
  • Continuous updates and proactive communication
  • On-site visits included in the monthly user cost
  • Access to our helpdesk where you can schedule calls, log issues and see updates
  • New user and leaver management
  • Procurement of appropriate hardware on your behalf

Proactive Management

  • Proactive maintenance and monitoring of your systems to prevent issues
  • Regular updates to applications in the background
  • Proactive patching of hardware and software to fix vulnerabilities
  • Out of hours planned maintenance to keep your devices up to date and protected
  • Remote management tools to enforce best practices on devices

Strategy and Planning

  • Strategic planning meetings to ensure your IT roadmap is aligned to your business goals, with built in timescales and cost planning
  • Ongoing quarterly IT meetings with your dedicated account manager to identify where improvements can be made. These meetings will focus on:
    • Technology recommendations to grow your business
    • Cyber security expertise to safeguard your business.
    • Reporting and visibility of employee experience  to provide insights for improvement

Day to Day IT Support

As part of your Managed IT Services, The Unite Group will provide you with daily IT Support. Our support allows you to pick up the phone and speak to a qualified engineer in a matter of seconds. Our service is fast and responsive, ensuring that your queries are resolved in a timely manner. We have a fixed SLA response time for critical requests, as well as continuous updates and effective communication between ourselves, and our customers.

Our help desk allows customers to schedule calls, log issues and review any updates with our trained engineers. If you require new hardware, we are able to source this on behalf of our customers. By doing all of the above, we make sure that outsourcing your IT is a streamlined and effective process. 

Fast, reliable 24/7 IT Support ensuring any issues are dealt with quickly and effectively

Fixed SLA response time to critical requests

Continuous updates and proactive communication

On-site visits included in the monthly user cost

Access to our helpdesk where you can schedule calls, log issues and see updates

Proactive Management

At The Unite Group, we have systems in place that actively maintains and monitors your IT, preventing any issues from occurring which could affect your working day. We aim to avoid issues where we can; to do this your applications are updated regularly, ensuring you have the latest versions of your products.

At The Unite Group we like to avoid any downtime for your business, therefore our engineers can complete and plan out-of-hours maintenance to keep your devices up to date and protected. We proactively patch your hardware and software to improve or update it. As well as this, our engineers make use of remote management of tools to ensure best practices on devices.

Proactive maintenance and monitoring of your systems to prevent issues

Regular updates to applications in the background

Proactive patching of hardware and software to fix vulnerabilities

Out of hours planned maintenance to keep your devices up to date and protected

Remote management tools to enforce best practices on devices

Strategy and Planning

When you are a customer with The Unite Group, we strive to ensure that your IT services are planned to your business’ goals, taking into consideration your timescales and cost planning. We ensure that your roadmap with The Unite Group is prepared and aligned with your business’ needs.

We will plan quarterly IT meetings to identify where improvements can be made. In our quarterly meetings, we will discuss technology recommendations that can help grow and benefit your business and adapt your services accordingly. As well as discussing cyber security to help safeguard and protect your business. And finally, reporting and visibility of employee experience to provide insights for improvement.

Strategic planning meetings to ensure your IT roadmap is aligned to your business goals, with built in timescales and cost planningevent issues

Ongoing quarterly IT meetings with your dedicated account manager to identify where improvements can be made. These meetings will focus on:

Technology recommendations to grow your business

Reporting and visibility of employee experience to provide insights for improvement

Outsourcing your IT with The Unite Group is made simple. We understand that as a business owner your attention may be elsewhere, by putting your IT in our hands we take the responsibility away and manage this for you, remotely and effectively. We keep your business running smoothly through daily support, background updates and regular reviews.

If you would like more information on any of our technology solutions, please contact The Unite Group on 0191 4661050 or email info@theunitegroup.co.uk