Managed IT Services
Managed IT Services from The Unite Group are fast, reliable and intuitive.
We know that your IT Systems need to be reliable. They need to meet your business needs. More importantly, they need to be cost-effective.
At The Unite Group, we believe in the need to understand your business. To build a proposal to help you reach your goals. We can even procure hardware on your behalf then deliver it to site set up and ready to go.
We know that business isn’t always fixed to the office. Our Managed IT Services are priced per user rather than per device making the cost of support cheaper overall.
By outsourcing your Managed IT services to The Unite Group, we can reduce your in-house overheads and increase your IT efficiency at an affordable, monthly cost.
What we deliver
Expert Knowledge and Advice
We have a team of experienced engineers ready on hand to provide you with the highest standard of service and solve any queries that you may have. Our engineers undergo continuous professional development to ensure they are always up to date with the latest technology.
Dedicated Team Support
Our Engineers are available from 8:30 am until 5:00 pm to provide IT support either over the phone or on-site. Our Help Desk Engineers can remote access your IT and troubleshoot any issues that may arise with little downtime. Out-of-hours support is also available.
High Class Service
Excellent customer service is at the heart of everything that we do. We aim to ensure our customers leave the phone call feeling secure and that their Managed IT is kept in safe hands. Our engineers are both responsive and reliable, if there is ever a time where an issue occurs, they are simply a phone call away.
Our friendly team are always here to provide quality advice and support for our clients whenever they need it and is on hand to resolve any issues promptly.
No Hidden Fees
Here at The Unite Group, we are transparent about our prices. We have no hidden fees with our services, meaning you won’t have any surprises! Your Managed IT Support is covered through a monthly cost and is charged per user rather than per device.
Supporting the user means you are covered on all devices. If you have issues with emails on the laptop, tablet or phone, we are always here to help get you up and running. The knowledge that your team are always covered means you can get back to what you do best!
We offer in-house 24/7 support with site visits included in the monthly cost.
The Unite Group’s professional Managed IT Services offer:
Day to Day IT Support
Strategy and Planning
When your PC fails, or you can’t access that important email – our expert engineers are ready to provide you with the support you need to get back online!
Our system runs automatic tests and repairs whilst you work, meaning you won’t even notice most of the near misses you’ve swerved.
However, when something unavoidable happens and you need our help – we’re a phone call away.
All of your IT issues are solved by us, in-house. You can contact us by raising a ticket or giving us a phone call. And our Help Desk Engineers are here to help remotely and see it through to completion.
Our remote access system allows us to provide immediate solutions from our headquarters, connecting to your PC and helping you return to your working day with ease.
The Unite Group can support your business to move to Microsoft 365 and our team of experts will be there to support your ongoing needs. Our dedicated team are ready to help and ensure you get the most out of the Microsoft 365 suite of products.
As a Microsoft Partner, you can be sure that your Microsoft licences are being managed by fully qualified engineers.
By moving to Microsoft 365, you have access to a range of applications. From Teams to SharePoint, you can work flexibly and collaboratively with your colleagues from any location.
Here at The Unite Group, we understand that businesses are unique and have different needs – therefore, we make sure our customers pick the appropriate subscription products to suit their business requirements.
From Migration Technical Project Planning to Configuration and Customisation, our team are here to provide unrivalled Microsoft 365 support.
As a Microsoft Partner, we can meet our customers evolving needs in today’s cloud marketplace.
Managed Backup Services
Managed backups are the only product that can stand in between your company and complete loss of data.
How would your business cope if your system went down and was unrecoverable?
The Unite Group can fully manage your backups to ensure your data is safe and secure, these are monitored meaning we can be sure your backups are always successful and up to date.
Our Managed Backup Services give you peace of mind, as your backups are safely stored and monitored in the cloud.
If you require extra security, we can store an off-site copy in our secure data centre.
Business Continuity - Fully Managed Replication
Your data backup is a core foundation of the resilience of your systems, but could your business cope with being offline for a day or more when data and systems are recovered from backup only? If not you need a business IT continuity solution.
Our business continuity options can replicate all of your servers and important data, in a secure cloud environment and are made available to you within an hour, in the event of an outage.
Replication with The Unite Group means your business is fully covered and ready to respond to any challenges that may occur.
Why choose The Unite Group?
Day to Day IT Support
As part of your Managed IT Services, The Unite Group will provide you with daily IT Support. Our support allows you to pick up the phone and speak to a qualified engineer in a matter of seconds. Our service is fast and responsive, ensuring that your queries are resolved promptly. We have a fixed SLA response time for critical requests, as well as continuous updates and effective communication between ourselves, and our customers.
Our help desk allows customers to schedule calls, log issues and review any updates with our trained engineers. If you require new hardware, we can source this on behalf of our customers. By doing all of the above, we make sure that outsourcing your IT is a streamlined and effective process.
Fast, reliable 24/7 IT Support ensuring any issues are dealt with quickly and effectively
Fixed SLA response time to critical requests
Continuous updates and proactive communication
On-site visits included in the monthly user cost
Access to our helpdesk where you can schedule calls, log issues and see updates
At The Unite Group, we have systems in place that actively maintains and monitors your IT, preventing any issues from occurring which could affect your working day. We aim to avoid issues where we can; to do this your applications are updated regularly, ensuring you have the latest versions of your products.
At The Unite Group, we like to avoid any downtime for your business, therefore our engineers can complete and plan out-of-hours maintenance to keep your devices up to date and protected. We proactively patch your hardware and software to improve or update it. As well as this, our engineers make use of remote management of tools to ensure best practices on devices.
Proactive maintenance and monitoring of your systems to prevent issues
Regular updates to applications in the background
Proactive patching of hardware and software to fix vulnerabilities
Out of hours planned maintenance to keep your devices up to date and protected
Remote management tools to enforce best practices on devices
Strategy and Planning
When you are a customer with The Unite Group, we strive to ensure that your IT services are planned to your business goals, taking into consideration your timescales and cost planning. We ensure that your roadmap with The Unite Group is prepared and aligned with your business needs.
We will plan quarterly IT meetings to identify where improvements can be made. In our quarterly meetings, we will discuss technology recommendations that can help grow and benefit your business and adapt your services accordingly. As well as discussing cyber security to help safeguard and protect your business. And finally, reporting and visibility of employee experience to provide insights for improvement.
Strategic planning meetings to ensure your IT roadmap is aligned to your business goals, with built in timescales and cost planningevent issues
Ongoing quarterly IT meetings with your dedicated account manager to identify where improvements can be made. These meetings will focus on:
Technology recommendations to grow your business
Reporting and visibility of employee experience to provide insights for improvement
Want to learn more about Managed IT?
We have a full range of Managed IT blogs available to read at any time on our website!
These blogs cover all aspects of IT Support in greater detail as well as sharing the best software tips and ways to ensure your business utilises your IT to work most efficiently.
We also share the latest industry news & tips to ensure you are up to date with the latest ways to use technology as well as protect your business from any IT risks.
Read more by following the link below!
Outsourcing your IT with The Unite Group is made simple. We understand that as a business owner your attention may be elsewhere, by putting your IT in our hands we take the responsibility away and manage this for you, remotely and effectively. We keep your business running smoothly through daily support, background updates and regular reviews.