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Managed IT Services

Managed IT Services from The Unite Group are fast, reliable and intuitive.

We know that your IT Systems need to be reliable, they need to meet your business needs and more importantly, they need to be cost-effective.

At The Unite Group, we believe in the need to understand your business and build a proposal to help you reach your goals. We can even procure hardware on your behalf and deliver it to site set up and ready to go.

We know that business isn’t always fixed to the office and so our Managed IT Services are priced per user rather than per device making the cost of supporting your users cheaper overal. 

We offer in-house 24/7 support with site visits included in the monthly cost. 

The Unite Group’s professional Managed IT Services offer:

Day to Day IT Support

Proactive Management

Strategy and Planning

If you would like more information on any of our  Managed IT services, please contact The Unite Group on 0191 4661050 or email info@theunitegroup.co.uk 

IT Support

When your PC fails or you can’t access that important email here at The Unite Group our aim is to provide the support you need to get back online!

Our system runs automatic tests and repairs whilst you work, meaning you won’t even notice most of the near misses you’ve swerved. 

However, when something unavoidable happens and you need our help – we’re a phone call away.

All of your IT issues are solved by us, in house. We answer the phone and we see it through to completion.

Microsoft 365

The Unite Group can support your business to move to Microsoft 365 and our team of experts will be there to support your ongoing needs, our dedicated team are ready to help and ensure you get the most out of the Microsoft 365 suite of products.

As a Microsoft Partner, you can be suer that your Microsoft licences are being managed by fully qualified engineers. 

Microsoft 365

The Unite Group can support your business to move to Microsoft 365 and our team of experts will be there to support your ongoing needs, our dedicated team are ready to help and ensure you get the most out of the Microsoft 365 suite of products.

As a Microsoft Partner, you can be suer that your Microsoft licences are being managed by fully qualified engineers. 

Managed Backup Services

Managed backups are the only product that can stand in between your company and complete loss of  data. 

How would your business cope if your system went down and was unrecoverable?

The Unite Group can fully manage your backups to ensure your data is safe and secure, these are monitored meaning we can be sure your backups are always successful and up to date.

Business Continuity - Fully Managed Replication

Your data backup is a core foundation of your systems resilience but could your business cope with being offline for a day or more when data and systems are recovered from backup only? If not you need a business IT continuity solution.

For more information on the business continuity solutions available with The Unite Group, call us on 0191 466 1050, send us an email at info@theunitegroup.co.uk.

Business Continuity - Fully Managed Replication

Your data backup is a core foundation of your systems resilience but could your business cope with being offline for a day or more when data and systems are recovered from backup only? If not you need a business IT continuity solution.

For more information on the business continuity solutions available with The Unite Group, call us on 0191 466 1050, send us an email at info@theunitegroup.co.uk.

Day to Day IT Support

  • Fast, reliable 24/7 IT Support ensuring any issues are dealt with quickly and effectively
  • Fixed SLA response time to critical requests
  • Continuous updates and proactive communication
  • On-site visits included in the monthly user cost
  • Access to our helpdesk where you can schedule calls, log issues and see updates
  • New user and leaver management
  • Procurement of appropriate hardware on your behalf

Proactive Management

  • Proactive maintenance and monitoring of your systems to prevent issues
  • Regular updates to applications in the background
  • Proactive patching of hardware and software to fix vulnerabilities
  • Out of hours planned maintenance to keep your devices up to date and protected
  • Remote management tools to enforce best practices on devices

Strategy and Planning

  • Strategic planning meetings to ensure your IT roadmap is aligned to your business goals, with built in timescales and cost planning
  • Ongoing quarterly IT meetings with your dedicated account manager to identify where improvements can be made. These meetings will focus on:
    • Technology recommendations to grow your business
    • Cyber security expertise to safeguard your business.
    • Reporting and visibility of employee experience  to provide insights for improvement

If you would like more information on any of our technology solutions please contact The Unite Group on 0191 4661050 or email info@theunitegroup.co.uk