Choosing how to manage your business IT is a key decision that can influence everything from day-to-day operations to long-term growth. With so many businesses relying on technology to function efficiently, it’s vital to have IT support that not only meets your current needs, but also scales with your business. This leaves many companies weighing up one important question: Managed IT Support vs In-House IT – which is right for your business?
At The Unite Group, we understand the challenges that come with managing your own IT internally. That’s why we offer expert-led, fully managed IT support designed to reduce overheads, increase efficiency, and keep your systems running smoothly.
What is Managed IT Support?
The Unite Group provides managed IT support by outsourcing your IT services and infrastructure to our expert team. Like The Unite Group. This model gives your business access to a team of qualified engineers who proactively monitor, maintain, and support your systems – without the cost and complexity of hiring your own in-house IT team.
The Unite Group bills managed IT support per user rather than per device, so your team stays fully covered across laptops, tablets, and mobiles under one monthly cost. It’s a flexible and cost-effective solution that reflects how modern businesses operate.
The Benefits of Managed IT Support
Managed IT support with The Unite Group offers more than just help when something goes wrong. It’s a fully proactive service, designed to prevent issues before they affect your business.
Our team of engineers deliver day-to-day IT support, remote troubleshooting, and site visits – all included in your monthly package. With access to our help desk from 8:30 am to 5:00 pm, and out-of-hours support when needed, your business gets the benefit of a full IT department without the internal costs.
Some of the core features include:
- Proactive maintenance and regular application updates
- Remote management tools to enforce best practices
- Out-of-hours patching and upgrades
- Strategic quarterly IT planning sessions
- Expert advice tailored to your business goals
This proactive and strategic approach means that IT problems are often solved before you even notice them. And when something unavoidable does happen, our engineers are just a phone call away.
What About In-House IT?
For some businesses, especially those in highly technical sectors or with very specific systems, in-house IT can seem like the logical choice. It allows for direct oversight and control, with dedicated staff on-site to manage technology.
However, maintaining an in-house IT department comes with significant costs and responsibilities. From salaries and training to software, equipment, and the risk of staff turnover, internal IT can quickly become a financial and operational burden.
Managed IT support removes that burden. Rather than investing in multiple staff members, ongoing development, and infrastructure, you gain immediate access to a team of specialists. Our engineers undergo continuous training to stay current with the latest technology, meaning your business always benefits from the best expertise available.
Cost Efficiency and Flexibility
One of the most compelling reasons businesses choose managed IT support over in-house IT is cost. Our per-user pricing structure offers greater flexibility and clarity, especially for businesses with growing or mobile workforces.
We support the user, not just the device – so your team is fully covered no matter how many tools or platforms they use. Whether someone checks emails on a tablet, updates spreadsheets from their phone, or works on-site with a laptop, we’ve got their needs covered under one predictable monthly cost.
There are no hidden fees – just transparent, professional support whenever you need it.
Strategic IT Support That Grows With You
Technology should support your business goals – not hold you back. With The Unite Group’s managed IT support, we take time to understand your business and tailor our service accordingly.
From initial onboarding to regular quarterly planning meetings, we align your IT roadmap with your long-term strategy. These meetings allow us to recommend new technologies, improve employee experience, and keep your IT environment secure and efficient.
Security is also built into our managed IT support. From managed backups to full business continuity solutions, we help safeguard your data and ensure you can recover quickly in the event of an outage. Our team monitors and manages your systems 24/7 to give you complete peace of mind.
Which Should You Choose?
When comparing managed IT support vs in-house IT, it’s important to think beyond the basics. Yes, both can provide help when something breaks – but managed IT support offers a more complete, scalable, and cost-effective solution for most businesses.
If your business needs fast, reliable support, proactive monitoring, and long-term IT planning – all without the overhead of hiring and training staff – managed IT support is the clear choice.
At The Unite Group, we make switching simple. We handle everything from hardware procurement to remote support and site visits, giving your team complete coverage without the hassle. Our goal is to reduce downtime, improve your efficiency, and let you focus on what you do best.
Ready to Make the Switch?
We handle everything from hardware procurement to remote support and site visits. We offer fully managed IT support tailored to your business – with no surprises and no hidden costs.
To find out more about how managed IT support could benefit your business, contact The Unite Group today on 0191 466 1050 or email info@theunitegroup.co.uk.
Let us take IT off your to-do list – so you can focus on running your business.