Business communications are evolving, and more companies are now turning to business VoIP providers for cost-effective, flexible solutions. A cloud hosted phone system offers a modern alternative to traditional telephone infrastructure, removing the need for bulky on-site hardware and replacing it with a secure, internet-based setup.
At The Unite Group, we support businesses with fully managed, scalable phone systems that make flexible working simple. As experienced business VoIP providers, we help companies streamline communications, improve customer service, and cut costs – all while maintaining full control and visibility.
What Is a Cloud Hosted Phone System?
A cloud hosted phone system, also known as hosted telephony, is a phone solution that uses the internet to manage and route calls. Instead of physical phone lines and on-site PBX equipment, everything runs through a secure cloud platform, managed and maintained by your provider.
There’s no need for complex infrastructure – users simply log in via a web-based portal or mobile app, allowing them to make and receive calls from anywhere. This opens up greater flexibility for remote and hybrid teams, without compromising on performance.
Why Businesses Are Making the Switch
Traditional telephone systems often come with significant costs, both upfront and ongoing. You need to install, maintain, and eventually upgrade hardware – all of which takes time and requires ongoing investment.
By working with business VoIP providers, companies can switch to a subscription-based model. This means there’s no large initial outlay, and you only pay for what you use. The Unite Group handles everything – hosting, security, updates and support – so you can focus on running your business.
Hosted phone systems are also ideal for growing organisations. It’s easy to scale up or down, adding new users or features as your business needs change.
Key Benefits of a Cloud Hosted Phone System
1. Cost-Effective
By eliminating the need for expensive on-site equipment, cloud hosted phone systems are far more affordable to run. The monthly subscription model ensures predictable costs, and support is fully included, reducing the risk of unexpected charges.
2. Scalable and Future-Proof
With a traditional system, scaling usually means buying and installing new hardware. Hosted telephony removes that barrier. You can add or remove users in just a few clicks – making it ideal for businesses planning growth or dealing with seasonal demand.
3. Flexible and Mobile
A cloud hosted phone system allows your team to manage calls from smartphones, laptops, or tablets – all using their professional business number. Whether in the office or working remotely, staff remain connected, improving both availability and customer experience.
4. Advanced Features
With The Unite Group, you gain access to professional features such as call routing, voicemail, call forwarding, auto-attendant, virtual phone numbers, and call recording. These tools help streamline communication and support better service delivery.
5. Seamless Integration
Hosted telephony systems can integrate with email platforms, messaging tools, and CRM software. When a customer calls, their information can appear automatically, allowing your team to respond quickly and professionally.
6. Reliable and Secure
All systems are hosted in secure UK-based data centres, managed by The Unite Group’s expert team. This provides businesses with confidence that their communication systems are protected, backed by professional monitoring and support.
Business VoIP Providers vs Traditional Phone Systems
The core difference lies in the technology and infrastructure. Traditional systems require physical phone lines, PBX boxes, and often complex wiring – all of which must be managed and maintained in-house. These setups can be expensive to install and even costlier to expand or upgrade.
In contrast, business VoIP providers offer a cloud-first approach. A dedicated provider manages everything off-site, so businesses no longer invest in their own infrastructure.This results in lower costs, quicker setup times, and the flexibility to adapt without disruption.
Where traditional systems offer basic features, hosted systems come with a wide range of advanced tools. And because they run through the internet, they support remote work, mobile access, and smooth integration with other digital tools.
Is a Cloud Hosted Phone System Right for Your Business?
For most businesses – especially small to medium-sized companies – the answer is yes. A cloud hosted phone system offers enterprise-grade features, reliable performance, and complete flexibility, all at a cost that makes sense.
If your business wants to move away from ageing technology, reduce costs, and embrace flexible working, it’s time to explore what business VoIP providers can offer.
The Unite Group: Trusted Business VoIP Providers
At The Unite Group, we provide cloud hosted phone systems tailored to your needs. As trusted business VoIP providers, we take the time to understand your operations before recommending the right setup.
From number porting and feature customisation to training and ongoing support, we handle the entire process. Whether you’re looking for a smarter way to manage calls or a full communications upgrade, we’ll help you get there.
Ready to switch to a cloud hosted phone system?
Contact our expert team today on 0191 466 1050 or email us at info@theunitegroup.co.uk.