Modern businesses need flexible, efficient communication tools that do more than just make calls. With hybrid working now the norm and teams collaborating from different locations, traditional phone systems often fall short. That’s why more organisations are turning to VoIP in the cloud, particularly when it integrates directly with Microsoft Teams.
At The Unite Group, we help businesses move to smarter, cloud-based calling. Our hosted telephony solutions are designed to fit around how your team already works. And if you’re using Microsoft Teams, there’s a simple way to take your communications even further.
What Is VoIP in the Cloud?
VoIP in the cloud (Voice over Internet Protocol) allows calls to be made over the internet without the need for traditional phone lines or expensive on-site hardware. Instead, calls are handled through secure cloud servers, making them accessible from anywhere with an internet connection.
When combined with Microsoft Teams Phone, this setup becomes a complete communication hub. You can chat, meet, collaborate and now call, all within the same application your team already uses every day.
Introducing Microsoft Teams Phone
Microsoft Teams Phone is Microsoft’s built-in VoIP and PSTN (Public Switched Telephone Network) solution. It allows you to make and receive calls directly in Teams, replacing the need for a separate phone system. That means fewer apps, simpler workflows, and a more consistent experience across devices.
With Teams Phone, you get:
- VoIP and traditional phone line (PSTN) connectivity
- AI-powered features like noise suppression, call transcription, and real-time insights
- Auto-attendants, call queues, and compliance-ready call recording
- Support for Teams-certified desk phones, headsets, mobiles, and laptops
It is a powerful solution, particularly when configured and supported by a provider like The Unite Group.
The Benefits of Bringing Cloud Calling into Teams
By integrating hosted telephony directly with Microsoft Teams, you unlock a range of benefits that make everyday communication easier, faster, and more professional.
Everything in One Place
Your team is already using Teams to chat, schedule meetings, and collaborate on files. Adding cloud hosted phone system functionality means they can stay within one platform for nearly all daily communication without the need to switch between phone apps and email tools.
Better Flexibility for Hybrid Work
VoIP in the cloud makes it possible to answer business calls on any device from any location. Whether your team works from home, travels between sites, or uses hotdesking, Teams Phone ensures calls follow them wherever they go.
Seamless Integration
Our system connects Microsoft Teams with the rest of your Microsoft 365 suite. From Outlook contacts to CRM pop-ups, everything works together smoothly. Your team gets fast access to caller information and can log or track calls automatically.
Cost-Effective and Scalable
Cloud calling removes the need for on-site PBX hardware and expensive maintenance contracts. With a monthly subscription model, you only pay for what you use. Scaling up or down is as simple as adjusting your user licences.
Why Choose The Unite Group?
At The Unite Group, we don’t just provide licences. We take a full consultancy-based approach to VoIP in the cloud, helping businesses:
- Select the right Teams Phone plan (including domestic or international calling)
- Configure their hosted telephony environment for optimal call flows
- Port existing numbers with no downtime
- Train users and administrators on the system
- Provide ongoing UK-based technical support
We understand that every business is different, so our solutions are flexible and tailored to meet your specific needs.
Real-World Use Cases
Microsoft Teams Phone is perfect for:
- Customer service teams using call queues and CRM integration
- Remote and hybrid staff who need reliable access from anywhere
- Sales teams tracking calls and contacts in real time
- Project-based teams needing secure, shared communication spaces
If your business already relies on Microsoft Teams, adding calling functionality is a natural next step.
Is VoIP in the Cloud Right for You?
If you are still relying on traditional phone lines or juggling separate apps for chat, meetings, and calls, it is worth rethinking your setup. A cloud hosted phone system connected to Teams helps streamline your communications, reduce complexity, and improve performance across the board.
Whether you are a growing SME or an established enterprise, the benefits of switching are clear: lower costs, greater flexibility, and a system that grows with your business.
Ready to Get Started?
VoIP in the cloud, when combined with Microsoft Teams, offers a smart, future-ready solution for business communication. With The Unite Group on hand to implement, support, and scale your solution, it has never been easier to make the switch.
Contact our team today to explore your Teams Phone options and find out how we can help improve your business communications.