Hybrid working is definitely here to stay, therefore, how we communicate needs to adapt. Picking up the phone shouldn’t feel like juggling apps or jumping through hoops – it should just work. That’s where Microsoft Teams calling steps in.
At The Unite Group, we help businesses make the switch to a more streamlined phone system by bringing calls directly into Microsoft Teams. It’s a simple idea with big benefits and it’s changing the way companies connect, wherever they work from.
What Is Microsoft Teams Calling?
You probably already use Microsoft Teams for meetings, chats, and sharing files. Teams calling adds phone calls into the mix – allowing your team to make and take calls to and from any phone number, directly from the Teams app.
Instead of keeping a separate phone system, you handle everything in one place. Your team can use their laptop, mobile, or even a Teams-enabled desk phone, and it just works.
With Teams calling, your business benefits from:
- One easy-to-use system for calls, chats, meetings, and collaboration
- PSTN connectivity, so you can call landlines and mobiles
- Microsoft’s security and compliance standards
- A consistent experience across devices
Why More Businesses Are Switching to Teams Calling
Switching to Teams calling isn’t just about convenience – it’s about giving your staff a better way to work, wherever they are.
All-in-One Communication
Instead of flicking between different apps for phone calls, video meetings, and messaging, Teams calling brings it all into one platform. Your staff can call a colleague, jump into a video chat, or collaborate on a file without ever leaving Teams.
Built for Hybrid Working
Whether your team’s working from home, in the office, or on the move, Teams calling keeps everyone connected. You can answer calls from your desk phone in the morning, switch to your mobile in the afternoon, and pick up a missed call from your laptop later. It’s that flexible.
Simple Scaling
As your business grows, you need a phone system that grows with you. Traditional PBX systems can be a hassle to scale up – but with Teams calling, adding new users is as easy as updating your Microsoft 365 licences. You pay for what you need, with no hidden costs or complicated setups.
Secure and Compliant
Microsoft Teams calling meets the highest standards for security and compliance. Plus, with built-in reporting and analytics, you can keep track of call performance and usage trends across your organisation.
How The Unite Group Makes It Easy
We know that switching phone systems can feel daunting. That’s why The Unite Group takes care of everything, from start to finish.
Here’s what we offer:
- Consultation: We’ll help you choose the right Teams calling plan based on your business needs, whether you’re making local or international calls.
- Setup and Configuration: Our experts will configure your Teams calling environment, ensuring smooth call flows and minimal disruption.
- Number Porting: Keep your existing business numbers – we’ll handle the transfer with no downtime.
- Training and Support: We provide training for your team, plus ongoing support to keep everything running smoothly.
- Local Service: Our UK-based support team is always here to help if anything goes wrong.
We don’t just hand over the system and walk away – we work with you to make sure everything fits your business perfectly.
Who Can Benefit from Teams Calling?
Teams calling isn’t just for big corporations – it’s a great fit for all kinds of businesses. Here are a few examples:
- Customer service teams: Use call queues, auto-attendants, and easy caller lookup to handle enquiries efficiently.
- Sales teams: Make and track calls from anywhere, with CRM integration and real-time contact data.
- Remote and hybrid workers: Stay connected from any location, with a consistent experience across devices.
- Project teams: Share updates, hold calls, and collaborate securely, all within Teams.
Is It Time to Upgrade Your Phone System?
If you’re still using a traditional phone system or juggling separate apps for calls, chats, and meetings, it might be time to think again. Microsoft Teams calling offers a flexible, secure, and cost-effective solution that fits the way modern businesses work.
Whether you’re an SME growing your team or an established company looking to simplify communication, the switch to Teams calling makes sense.
Let’s Get Started
At The Unite Group , we’re here to make your transition to Microsoft Teams calling as smooth as possible. From initial setup to ongoing support, we’ll work with you to ensure your system fits your needs and helps your business stay connected.
Ready to take the next step? Contact us today to learn more about how Teams calling can make a difference for your business.