When your team is busy and constantly switching between locations, missing phone calls is more than just inconvenient. It can slow down projects, frustrate customers, and create gaps in communication that are hard to fix. Traditional phone systems simply don’t offer the flexibility modern businesses need. A cloud based business phone system is a simple way to keep everyone connected. It works through the internet instead of landlines and removes the stress of hardware, maintenance, and poor call handling. It’s built for the way teams actually work today fast-paced, hybrid, and always on the move.
What is a Cloud Based Business Phone?
A cloud based business phone system runs over the internet using secure data centres. Unlike traditional systems, there’s no physical hardware installed at your office. All of the management and infrastructure is handled remotely by your provider, such as The Unite Group.
You can use desk phones, laptops, tablets, or mobiles to make and receive calls. All you need is a stable internet connection. Although, being internet-based, these systems still offer full business-grade functionality. That includes voicemail, call routing, call forwarding, auto attendants, and the ability to link with tools like Microsoft Teams and your CRM system.
Cloud–Based Phones Suit Busy Teams
1. Work From Anywhere
With a cloud based business phone system, staff can take business calls wherever they are – from home, in the office, on site, or on the road. They don’t need to share their personal mobile numbers or worry about missing something important. Calls can be taken through a browser, an app, or a physical handset, using their business number.
This keeps communication consistent for customers and flexible for your team.
2. Quick to Set Up and Easy to Scale
Cloud systems are perfect for growing businesses or those with changing staffing needs. Adding or removing users is quick and straightforward. There’s no need to invest in extra equipment or wait around for engineers.
You only pay for what you need. If your team expands or reduces, your system can adapt instantly. That makes budgeting simpler and gives you more control.
3. Time-Saving Features Built In
With The Unite Group’s cloud based business phone solution, you get a full set of useful features designed to help your team work efficiently. These include:
- Voicemail sent to your email so you don’t need to dial in
- Call recording for training or compliance
- Auto-attendants to direct callers
- Real-time call statistics
- Simple call forwarding and routing controls
- CRM integration to show caller info before you even answer
It’s not just about making and receiving calls. It’s about managing them properly and improving how your business communicates.
4. Integrated With the Tools You Already Use
The system connects easily with platforms like Microsoft Teams and your existing CRM software. That means your staff don’t have to switch between systems or duplicate work. When a call comes in, they can see all relevant customer information immediately.
This saves time, improves response quality, and helps your team deliver a better service to every caller.
5. Reliable and Fully Managed
With The Unite Group, you don’t have to worry about maintenance, updates, or security. The whole system is monitored and managed by our technical team. Calls are routed through secure UK-based data centres. If your internet goes down or your office becomes inaccessible, calls can automatically redirect to mobiles or other sites.
That level of business continuity can make a real difference, especially for customer-facing teams or fast-moving operations.
Why Choose The Unite Group?
There are plenty of cloud phone providers out there, but The Unite Group offers something different – a real partnership.
Here’s how we stand out:
1. A Fully Managed Service
We don’t just sell you a system and leave you to figure it out. Our team sets everything up, helps you get to grips with the features, and stays available to support you whenever needed. You won’t be handed off to a chatbot or left waiting for ticket replies.
2. UK-Based Support
Our support team is based right here in the UK. That means you’ll always speak to someone who understands your needs and can resolve issues quickly. No overseas call centres. No confusing handovers. Just real help when you need it.
3. Straightforward Pricing
We keep things simple. You get a predictable monthly cost with no hidden charges or inflated add-ons. All essential features are included as standard, so you can focus on running your business without worrying about rising telecom bills.
4. Trusted by Local Businesses
We work with companies of all sizes across the UK. Whether you’ve got five staff or fifty, we’ll help you build a phone setup that suits how you work. Our clients trust us because we keep things clear, honest, and reliable.
Ready to Take the Next Step?
If your current phone setup is outdated, expensive, or getting in the way of how your team works, it’s time to look at something better. A cloud based business phone system from The Unite Group gives you flexibility, features, and support – all in one. Contact The Unite Group today to get started.