Cloud Hosted Phone System

What is a Cloud Hosted Phone System?

Cloud-based telephony, also known as cloud telephony or cloud-based phone system. This type of telephone system uses the internet to make and manage phone calls. In a cloud-based telephony system, there is no physical equipment except telephones on site and they register to the cloud server.

Cloud-based telephony allows users to make and receive calls using their internet connection. This means they can manage calls from any online location making flexible working and business continuity part of your everyday working.

Cloud-based telephony offers a wide range of traditional telephone system features, including call routing, voicemail, call forwarding, call recording, auto-attendant, virtual phone numbers, and much more. It also provides the ability to integrate with other communication tools and applications. Tools such as email, messaging, and customer relationship management (CRM) systems, for seamless communication and workflow integration.

Integration with CRM systems can help to speed up working and presents the customer information to you as the call is delivered to the users, this provides a fast professional service to your clients.

The biggest benefit of cloud-based telephony is its scalability and cost-effectiveness. Businesses can easily add or remove phone lines or features based on their needs, without the need for significant upfront investment in hardware or infrastructure. Additionally, cloud-based telephony is charged on a monthly subscription basis, allowing businesses to pay for only the services they use, without the need for costly maintenance or upgrades.

The cloud-based telephony systems from The Unite Group offer businesses a modern, flexible, and cost-effective way to manage their phone communications. With the added advantages of scalability, mobility, and integration with other communication tools.

What are the benefits of a Cloud Hosted Telephone System?

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Cost Effective

Hosted cloud telephony systems eliminate the need for expensive hardware and infrastructure investments, as the system is hosted and maintained by The Unite Group. This reduces any upfront costs and support is fully included making it a cost-effective option for any business.

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Scalability

Hosted cloud telephony allows businesses to easily scale their telephone phone system up or down monthly, without the need for additional equipment. This flexibility makes it ideal for growing businesses and allows businesses to plan and budget for their ongoing needs.

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Flexibility and Mobility

Hosted cloud telephony enables users to access and manage their phone system from any location through our web-based portal or mobile app. This provides flexibility and mobility, allowing users to make and receive calls using their business number from various devices, such as smartphones, tablets, or laptops.

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Integration

Hosted cloud telephony can be integrated with other communication tools and applications, such as email, messaging, and CRM systems, for seamless communication and workflow integration. This allows businesses to streamline their communication processes and enhance productivity.

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Advanced Features

Hosted cloud telephony offers a wide range of advanced features, such as call routing, voicemail, call recording, auto-attendant, virtual phone numbers, and much more. These features provide businesses with enhanced communication capabilities, improving customer service, and overall productivity.

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Reliability and Redundancy

Choosing the most secure setting for your device and software. As well as changing passwords and removing unused accounts and software will reduce the risk of a potential cyber-attack.

Cloud Hosted telephone Systems

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Hosted telephony refers to a cloud telephone system where the hardware and infrastructure are located on a secure cloud-based server.

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Hosted Telephony users can access and manage their hosted telephony system through a web-based portal or mobile app meaning they can work from any online location

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Hosted telephony offers all traditional telephone system features such as call routing, voicemail, call forwarding, auto-attendant, and above all flexibility.

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Hosted telephony provides a flexible option for businesses, meaning users and features can be easily added on a monthly subscription.

What is the difference between Traditional Telephone Systems and Hosted Cloud Telephony?

Traditional Telephone Systems

Hardware: Traditional telephone systems require physical hardware, such as PBX (Private Branch Exchange) equipment, to be installed and maintained on-site at the business location.

Infrastructure: Traditional telephone systems generally require physical phone lines to connect calls, typically through the use of copper wires or ISDN lines.

Cost: Traditional telephone systems typically involve higher upfront costs for hardware and infrastructure, as well as ongoing maintenance and upgrade expenses.

Scalability: Traditional telephone systems may require additional hardware and infrastructure for scalability, which can be time-consuming and costly.

Features: Traditional telephone systems may offer basic call handling features, such as call forwarding and voicemail, but may lack advanced features or integrations with other communication tools.

Hosted Telephony

Cloud-based: Hosted cloud telephony is hosted and maintained in the cloud on a secure server eliminating the need for physical hardware or infrastructure on-site.

Cost: Hosted cloud telephony typically involves lower upfront costs, as businesses do not need to invest in physical hardware or infrastructure. It is charged on a monthly subscription, offering predictable and manageable costs.

Scalability: Hosted telephony is highly scalable, allowing businesses to easily add or remove phone lines or features based on their needs, without the need for additional hardware or infrastructure.

Features: Hosted telephony offers a wide range of advanced features, such as call routing, voicemail, call recording, auto-attendant, virtual phone numbers, and more, providing businesses with enhanced communication capabilities.

Flexibility and Mobility: Hosted telephony allows users to access and manage their phone system from anywhere through a web-based portal or mobile app, providing flexibility and mobility for employees to make and receive calls from various devices.

Overall, the main differences between traditional telephone systems and hosted telephony are the hardware and infrastructure requirements, cost structure, scalability, features, and flexibility. Hosted telephony offers a cloud-based, cost-effective, scalable, and feature-rich solution for businesses’ communication needs, providing greater flexibility and mobility compared to traditional telephone systems.

Cloud Hosted Telephone System’s FAQs

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What is hosted telephony?

Hosted telephony refers to a phone system where the hardware and infrastructure are hosted and maintained by your service provider in the cloud. Users can access and manage their phone system through a web-based portal or mobile app.

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How does hosted telephony work?

Hosted telephony uses cloud-based technology to route calls over the internet, eliminating the need for physical phone lines or on-site hardware. Users can make and receive calls using IP phones, softphones, or mobile devices connected to the internet.

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What are the benefits of hosted telephony?

Hosted telephony offers several benefits, including cost-effectiveness, scalability, flexibility, advanced features, integration capabilities, and reliability. It eliminates upfront hardware costs, allows for easy scalability, provides flexibility and mobility, offers advanced features, can be integrated with other tools, and is hosted in secure data centers for high reliability.

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What features are typically offered with hosted telephony?

Hosted telephony typically offers a wide range of features, including call routing, voicemail, call forwarding, auto-attendant, call recording, virtual phone numbers, conference calling, and more.

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How is hosted telephony different from traditional phone systems?

Hosted telephony is cloud-based and does not require physical hardware or infrastructure on-site, whereas traditional phone systems typically involve on-site hardware and infrastructure. Hosted telephony is typically more cost-effective, scalable, flexible, and feature-rich compared to traditional phone systems.

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Can I keep my existing phone numbers with hosted telephony?

Yes, The Unite Group manage the number porting process,this allows you to transfer your existing phone numbers to the hosted cloud telephony system. However, the availability and process of number porting may vary depending on the service provider and location.

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Is hosted telephony suitable for small businesses?

Yes, hosted telephony can be ideal for small businesses as it offers cost-effective, scalable, and feature-rich communication solutions without the need for significant upfront investments in hardware or infrastructure. It allows small businesses to access advanced communication capabilities and features that were traditionally only available to larger organisations.

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How secure is hosted telephony?

Hosted telephony systems from The Unite Group are hosted in secure UK data centers and is fully managed and maintained by our skilled team.

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Can hosted telephony be integrated with other communication tools or business applications?

Yes, our telephony systems offer integration capabilities with other communication tools, such as email, messaging, CRM (Customer Relationship Management) systems, and more. This allows for seamless communication and workflow integration, enhancing productivity and efficiency.

Want to learn more about range of communication services?

Here at The Unite Group, we provide a range of telephone systems and broadband solutions to suit the communications needs of all types and sizes of businesses. With our consultancy-based approach, we strive to ensure we provide the product that’s right for your business.

We believe in the need to understand your business and build a proposal to help you reach your goals. Unite offers products from several major vendors and this means we can genuinely offer the right solution designed specifically for your individual needs.

We can tailor solutions from major call centre technology to SMEs using our project-based consultancy service.