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Voice 365 Cloud Telephony Systems

Voice 365 Cloud Telephony from The Unite Group is a cloud-based telephone system.  Offering a range of services that will offer your business a professional communications solution.

voice365 telephone systems

Unite Voice 365 – Hosted Cloud Telephony Solution

Voice 365 will provide a range of features including call centre working, call recording, voicemail, call management and functionality, receptionist software and softphones.

The hosted Voice 365 cloud telephony solution is managed entirely by The Unite Group. It is supported by our dedicated helpdesk.

Telephones

Voice 365 telephones are provided as part of our proposal with no purchase cost. The handsets are provided in line with the 36 months agreement and will be preconfigured and installed on all sites.

You can have a standard phone, or dock your tablet or smartphone using Webex.

The new improved softphone provided by Webex has an improved look and feel. It now provides video calling and an improved conference facility offering up to 250 participants at a time!

Another key improvement is the addition of a new “whiteboard” allowing users to edit the same document from the Webex softphone.

voice365 telephone systems
voice365 telephone systems

Telephones

Voice 365 telephones are provided as part of our proposal with no purchase cost. The handsets are provided in line with the 36 months agreement and will be preconfigured and installed on all sites.

You can have a standard phone, or dock your tablet or smartphone using Webex.

The new improved softphone provided by Webex has an improved look and feel. It now provides video calling and an improved conference facility offering up to 250 participants at a time!

Another key improvement is the addition of a new “whiteboard” allowing users to edit the same document from the Webex softphone.

voice365 telephone systems

Softphones

The Voice 365 Webex app is available to download on both Android and Apple IOS. This provides the capability to answer your desk-based calls on the mobile.  The service is included in your monthly subscription.

The Webex softphone can also be provided on your laptop/desktop PC to use with a USB headset.

call recording and call reporting voice365

Call Recording

Call recordings can be provided to all users or selected users and stored securely in our dedicated cloud network. With call recordings being accessed online from any location.

The durations for the call recording storage are 30 days, 180 days and 7 years.

Call Reporting

Call reporting is also an internal feature of the Unite Voice 365 solution. The software can provide call reporting, wallboards and daily reports to help you manage your call centre.

Call Recording

Call recordings can be provided to all users or selected users and stored securely in our dedicated cloud network. With call recordings being accessed online from any location.

The durations for the call recording storage are 30 days, 180 days and 7 years.

Call Reporting

Call reporting is also an internal feature of the Unite Voice 365 solution. The software can provide call reporting, wallboards and daily reports to help you manage your call centre.

call recording and call reporting voice365
voice365 telephone systems

Office Communicator & CTI

Voice 365 can provide Office Communicator software included in the monthly subscription for all users. Providing a live presence display and integration into basic Microsoft products including Outlook.

The software also supports integration into your CRM to display information based on the incoming callers’ details. Meaning you can provide that personal service and speed up your answering times.

Telephone Lines

The Unite Group would manage the porting of all existing site telephone numbers to our cloud network. These numbers will be delivered to our cloud-based platforms, this process takes around 10 – 20 days to complete.

Unite Voice 365 Cloud Telephony Call Charges:

All users will receive 5000 minutes included each month, any out-of-bundle calls are charged at our standard rate.

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Telephone Lines

The Unite Group would manage the porting of all existing site telephone numbers to our cloud network, these will be delivered to our cloud-based platforms. This process takes around 10 – 20 days to complete.

Unite Voice 365 Call Charges:

All users will receive 5000 minutes included each month, any out-of-bundle calls are charged at our standard rate.

voice365 telephone systems

Support

The Unite Group’s dedicated team of engineers will provide support from our dedicated remote helpdesk facility meaning issues can be dealt with promptly.

All support tickets are initially logged by emailing support@theunitegroup.co.uk or by logging onto our website and selecting the support page. Our helpdesk will then look at the issues and in many cases can resolve these issues immediately.

If you would like more information on any of our communications solutions please contact The Unite Group on 0191 4661050 or email info@theunitegroup.co.uk