The Unite Group are constantly reviewing our current plan in dealing with the current guidelines regarding Covid-19. Our support team are currently well and we have now fully actioned our business continuity plan with all staff working from home. We are at present able to offer a full remote support service but following the new guidance from the UK Government yesterday we would like to make you aware of the following:
Our technicians will only be visiting a supported site in exceptional circumstances, our official position is no site visits at this time. Any work involving “home workers” will involve remote support and any new equipment being sent straight to the home address. This decision is to protect both our customers and our technical team.
The last week has been the busiest we have ever experienced and our team are working flat out to provide everything our customers need to keep them operational. We all really appreciate your understanding and patience and we are fully committed to delivering the support needed at this uncertain time.
If you are still looking to get fully set up for remote working please get in touch and we will be happy to help.
The Unite Group will continue to provide updates on our capability to deliver services as this situation unfolds over the coming weeks.
Whilst people are fairly vigilant with security for their laptop and desktop computers, they’re not so vigilant about protecting their…
The Unite Group wanted to provide an update on our plans to respond to guidelines regarding Corona Virus (COVID-19), The…
The Unite Group are constantly reviewing our current plan in dealing with the current guidelines regarding Covid-19. Our support team…
We resolve most issues without you needing to call us, but it’s typical you’ll have one of the errors our computers don’t fix automatically, isn’t it? And what then?
You call us. We chat. We remotely log into your system, take the reins for a while and fix it.
Or if it’s a really sticky one, we’ll jump in the van and be with you within the hour.