Do you have an in-house IT team? Here at The Unite Group, we have a friendly team of Engineers trained in IT and Communications who can provide full service IT support for your business.

We provide IT and Communications to SMEs (small to medium enterprises) and act as your IT team for your business.

If you are a business owner or IT manager who requires expert knowledge and advice regarding their IT, then The Unite Group are here to provide your company with full service IT support.

We understand that as a business, you must effectively manage the cost and performance of your IT services.

In-house vs Outsourced

Is it better to outsource or have an in-house IT team?

For some companies, having an in-house IT team is beneficial. This may include an IT department or specialist who works on-site.

A benefit to having an in-house IT team is that they will be fully aware of your business’ goals and objectives.

However, having an in-house IT team comes with a substantial cost. Overheads will include a salary, recruitment, training, and equipment costs.

As well as this, holiday and sickness pay are other factors.

Outsourcing with The Unite Group

When outsourcing , your IT is kept running by an external team remotely.

Our team at The Unite Group make outsourcing your IT feel like it is in house with our full service IT support.

Our remote management software allows us to access your employees’ devices to solve any problems from our secure network.

Once we have onboarded a new client, 95% of our support can be undertaken remotely via a Service Desk (

When receiving full service IT support from The Unite Group, you also receive day-to-day IT support, Proactive Management and Strategy and Planning.

During the onboarding process we discuss your company’s objectives and requirements to ensure the migration strategy fits the needs of your business.

The Unite Group provide fast, reliable 24/7 full service IT support eliminating the need for an in-house IT team.

As well as remote support, we include continuous updates and on-site visits included in your plan.

In the background, we run troubleshooting to prevent any issues from occurring, increasing the reliability of our full service IT support.

We understand that investing in your IT comes at a cost. However our full service IT support is charged at a monthly cost and per user rather than device.

Since the pandemic, workplaces require flexibility and mobility when it comes to work, therefore your employees may use a mobile, PC and laptop.

By charging per user rather than device, we save your company a substantial amount of money.

By outsourcing your managed IT services to The Unite Group we can reduce your in-house overheads and increase your IT efficiency at an affordable, monthly cost.

If you are considering outsourcing your Managed IT Services, you can receive full service IT support from The Unite Group. Enquire today on 0191 466 1050 or email us on