jack - helpdesk engineer

In continuation of our Meet The Team blog series, we introduce you to Jack. Jack is one of our Helpdesk Engineers here at The Unite Group. Jack is the newest member of our team having started with us just a few weeks ago. He has settled in great and we can’t wait for our customers to get to know him a bit better!

We recently had a chat with Jack to find out a bit more about him and the role he will be undertaking here at The Unite Group…

Growing up, what did you want to be?

It’s a little unorthodox, but I wanted to move to Scotland when I was 16, be a footballer during the day and work in a Kebab shop during the night. I think the footballer hope is long gone, but I still might end up making Kebab wraps on the Bigg Market one day.

What is your role at The Unite Group and how did you end up where you are now?

My role is as a Helpdesk Engineer. This means I mainly work alongside Chris & Jack Hutchinson. I ended up where I am now due to always having an interest in IT. As well as having the willingness to learn about the many different aspects of IT.

What does a typical day look like at The Unite Group?

I think like everyone has said previously there isn’t really a ‘typical’ day in the office here at The Unite Group. Each day brings new challenges and obstacles to overcome which always keeps you on your toes.

What is your most and least favourite part of the job?

My favourite part of the job is definitely being able to help users resolve issues and being able to interact and communicate with them while resolving their issues. It’s always nice to have a little chat with new people.

I’d say my least favourite part of the job is Lidl being next door! I’ve already started eating too much from the bakery and it’s not looking good for my waistline…

What is your greatest achievement?

I would say my greatest achievement to date is learning to be myself and getting over my fear of meeting new people. This has allowed me to make new friends and fit into new environments much easier.

What is the best piece of advice you’ve been given?

The best piece of advice I have been given is to set lots of small achievable goals rather than setting one huge goal that is lightyears away. I think this helps to keep me motivated by seeing achievements along the way.

Where do you see yourself in 10 years’ time?

In 10 years’ time, in an ideal world, I’d like to be on a beach in the Maldives. Realistically, I’d hope to be further advanced in my career. I’d also like to hopefully have a house and just be happy with life really.

How do you unwind outside of work?

I usually either play football or go to the gym. I also really enjoy going out for different types of food or going to the cinema. Unfortunately, I have a partner who is a picky eater and hates the cinema so I usually just eat at restaurants that I’m told to and watch movies at home…

If you would like to learn more about how Jack and The Unite Group can help you with your business technology needs, contact us on, 0191 466 1050.

Has Jack or another member of our helpdesk team resolved any of your issues recently? Why not leave us a Google review and let us know about the service you received!