Carl is our newest member of our team here at The Unite Group. Having joined us just before Christmas. Carl has joined us on an apprenticeship. He will work closely alongside Chris, our helpdesk manager as well as the other helpdesk engineers.

We recently had a chat with Carl to find out a bit more about him as well as his role at The Unite Group…

Growing up, what did you want to be?

Growing up I wasn’t sure what I wanted to be. I thought I wanted to make video games but wasn’t sure if that was the industry I wanted to be a part of.

I went to college and university where I studied game-making. By the end of it, I decided that wasn’t the career for me. I then looked into apprenticeships and this seemed a good path for me.

What is your role at The Unite Group and how did you end up where you are now?

In November 2022, I applied for an apprenticeship with The Unite Group. From there I was lucky enough to start my role on the 6th December. My role is here a helpdesk apprentice. This entails talking to customers and helping them with any technical problems they may encounter. From there creating tickets and fixing issues that arise remotely.

What does a typical day look like at The Unite Group?

With being on an apprenticeship scheme I have specific modules to work through. So currently my time is balanced between completing this work, training with some of the team on newer aspects of my role as well as taking calls from customers. Offering them support with any problems they have or escalating them on to the team.

What is your most and least favorite part of the job?

It’s hard to say at the moment with being so new in the role I am just finding my feet. I think as I build in confidence I will be able to work out the areas I enjoy the most. But it is always great to be able to resolve an issue a customer calls up with.

What is your greatest achievement?

When I was younger, I was a part of the cadets. During this time I took part in the coast-to-coast bike ride. This challenge starts in Whitehaven and finishes in Tynemouth. It took 3 days to complete but was a huge accomplishment. Therefore, this is something I am still very proud of.

What is the best piece of advice you’ve been given?

The best piece of advice that I have been given was from my late grandfather, to make your life easier try to look at the positives of everything.

Where do you see yourself in 10 years’ time?

Within the next 10 years, I hope I will have worked my way up the ladder in the IT industry. This apprenticeship is just the start of my career in IT.

Outside of work, I would also really like to learn to drive. As well as this, within the next 10 years I hope to also own my own house.

How do you unwind outside of work?

When outside of work I like to unwind by playing games. I also enjoy watching movies and TV shows. Alongside this, I practice Kendo once a week.

If you would like to learn more about how Carl and The Unite Group can help you with your business technology needs, contact us on, 0191 466 1050.

Has Carl or another member of our helpdesk team resolved any of your issues recently? Why not leave us a Google review and let us know about the service you received!