Technology is a massive part of daily business life. Whether it’s emails, files, software, or cloud platforms, your team depends on everything working smoothly. But when problems arise, waiting hours for a response or trying to fix things yourself just isn’t realistic.
That’s where reliable IT helpdesk support comes in. At The Unite Group, we provide managed IT services that go far beyond fixing problems. Our helpdesk is fast, friendly and focused on supporting your people, not just their devices. Whether it’s a laptop, phone or tablet, your team is covered.
Supporting Your Team, Not Just Their Devices
Lots of IT companies charge per device. That sounds fine at first, but it becomes expensive if your staff use a work phone, laptop and desktop. At The Unite Group, we do things differently. Our pricing is per user, not per machine. That means no extra costs just because someone uses more than one device. It also makes budgeting easier, especially for growing teams or remote staff.
More importantly, it reflects the way people work today. We know your business doesn’t just happen at a desk. Whether your team is working from home, from site, or in the office, we’re here to support them.
A Helpdesk That’s Actually Helpful
From 8:30am to 5:00pm, our helpdesk engineers are on hand to solve IT issues. You can raise a ticket, send an email, or simply call us. We don’t outsource our helpdesk. When you call, you’ll speak to someone who knows your business and can get things sorted without delay.
For many problems, we can connect directly to your computer and fix the issue without needing to visit your site. But if something does require a hands-on approach, we can be there in person too. Our goal is always to reduce downtime and keep your team productive.
Out-of-hours support is available too. We understand that not all businesses stick to a nine-to-five schedule. Whether your team works evenings or weekends, you won’t be left without help when you need it most.
No Hidden Charges or Nasty Surprises
We’re upfront about costs. There are no hidden fees or confusing terms buried in the small print. Your IT helpdesk support is included in your monthly per-user rate. Whether it’s an email issue, printer problem, or something more complex, it’s covered.
Because of this, you can call us without worrying about unexpected bills. That kind of transparency is rare, but we think it’s essential.
More Than Just Fixing Problems
Our managed IT services aren’t just about solving problems once they’ve happened. We take a proactive approach. That means keeping your systems up to date, applying patches to fix security flaws, and running background updates so your team isn’t interrupted.
We monitor your systems to spot potential issues before they become real ones. If we find something that needs attention, we’ll deal with it. Many of these fixes happen without you ever knowing there was an issue.
When maintenance is needed, we can schedule it outside of working hours to avoid disruption. This kind of planning and care is what sets us apart.
Helping You Plan Ahead
Technology changes quickly, and your IT setup should keep pace with your business. Every quarter, we hold strategy meetings with you. These aren’t just check-ins. We’ll go over what’s working, what could be improved, and what’s coming next.
We’ll talk about upgrades, licensing, cyber security, and any pain points your staff have reported. If your goals have shifted, we’ll help adapt your IT support to suit them. These regular reviews give you a clear roadmap for your IT, built around your budget and objectives.
We also help you plan for the unexpected. With managed backups and business continuity solutions, we make sure that if disaster strikes, your business can recover quickly.
Real People, Real Support
There’s no one-size-fits-all approach to IT helpdesk support. That’s why our service is built around your team and how they work. We don’t use scripts, don’t keep you waiting. We listen, respond, and solve problems.
When you call us, you get a real person. Someone who can log in remotely, take control of the issue, and get it fixed properly. And if something can’t be done remotely, we’ll come out and sort it on-site. No fuss, no delays.
Why Businesses Choose The Unite Group
- We offer fast, friendly and effective support, day in and day out.
- Our pricing is simple, fair and predictable. No device-based charges.
- Helpdesk engineers are trained, experienced and based in-house.
- Maintenance, monitoring and updates happen proactively.
- We support your team wherever they work, across all their devices.
- Strategy meetings give you long-term clarity and confidence.
- Backups and continuity planning keep your business secure.
IT helpdesk support shouldn’t be a last resort. With The Unite Group, it’s a core part of your business success. We keep things running smoothly behind the scenes, so your team can stay focused on what they do best.