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Microsoft Agent 365: A Governance Starter Pack for Copilot Agents

Microsoft Agent 365: A Governance Starter Pack for Copilot Agents

by Casey Davies | Jun 18, 2026 | Blog, IT Support Blogs

Copilot Agents governance relies on four key controls. First, decide who can create agents. Next, define what data agents can use. Then, control who can share them. Finally, limit what they can do externally. Get those four right and Microsoft Agent 365 becomes a...
BYOD Without the Backlash: A Practical Intune Setup for UK Businesses in 2026

BYOD Without the Backlash: A Practical Intune Setup for UK Businesses in 2026

by Casey Davies | Jun 16, 2026 | Blog, IT Support Blogs

Bring your own device is already happening at most UK SMEs. Staff read work email on personal phones, join Teams calls from the car, and check Outlook on the same handset they use for everything else. The question is rarely whether to allow it. It is how to bring...
Retention Is Not Backup: Where Microsoft 365 Stops and Backup Starts

Retention Is Not Backup: Where Microsoft 365 Stops and Backup Starts

by Casey Davies | Jun 12, 2026 | Blog, IT Support Blogs

Microsoft 365 backup is not bundled into any Microsoft 365 subscription. However, Microsoft bundles retention instead: it holds deleted items for a defined window, replicates data across data centres, and protects the platform from its own failures. None of that is...
PSTN Price Hike on 1 July 2026: Why UK Businesses Should Migrate Before Legacy Lines Double

PSTN Price Hike on 1 July 2026: Why UK Businesses Should Migrate Before Legacy Lines Double

by Casey Davies | Jun 9, 2026 | Blog, IT Support Blogs

The PSTN price increase in 2026 lands hardest on 1 July, when Openreach’s wholesale rental on legacy voice-only PSTN linesrises by a further 40% on top of April’s 20% rise. A third rise of 40% follows on 1 October. By the autumn, the published Openreach pricing...
Microsoft Agent 365: A Governance Starter Pack for Copilot Agents

Microsoft Agent 365: A Governance Starter Pack for Copilot Agents

by Casey Davies | Jun 4, 2026 | Blog, IT Support Blogs

Four key controls govern Copilot Agents: who can create agents, what data they can access, who can share them, and what actions they can perform externally. Get those four right and Microsoft Agent 365 becomes a useful productivity layer for your business. However,...
Out of Office, Out of Pocket: How UK Businesses Stop BEC and Invoice Fraud This Summer

Out of Office, Out of Pocket: How UK Businesses Stop BEC and Invoice Fraud This Summer

by Casey Davies | Jun 2, 2026 | Blog, Cybersecurity, IT Support Blogs

Invoice fraud prevention is a seasonal problem for most UK SMEs, and the worst season is summer. Two of the three approvers are out, one new starter is covering the inbox, and the finance lead’s out-of-office reply tells anyone who emails that they are walking the...
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