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Microsoft 365 licensing: your bill went up, and Premium did not

Microsoft 365 licensing: your bill went up, and Premium did not

by Casey Davies | Oct 15, 2026 | Blog, IT Support Blogs

Microsoft announced this in December 2025 and most businesses will meet it at their next renewal, which for many has not arrived yet. Microsoft 365 licensing prices rose on 1 July 2026 across almost every commercial plan, by between 5% and 23% on the published US...
SharePoint permissions decide what Copilot can see on day one

SharePoint permissions decide what Copilot can see on day one

by Casey Davies | Oct 6, 2026 | Blog, IT Support Blogs

Every explanation of Copilot security arrives at the same reassurance: it only surfaces what the user could already open. That is accurate, and it is the reason the first week goes badly. Copilot inherits your SharePoint permissions exactly as they stand. A business...
Core Web Vitals: What A Slow Website Costs A B2B Firm In Enquiries

Core Web Vitals: What A Slow Website Costs A B2B Firm In Enquiries

by Casey Davies | Sep 24, 2026 | Blog, IT Support Blogs

Two and a half seconds is the number to hold on to. That is the target Google sets for Largest Contentful Paint, the point at which the main content of a page has appeared. Core Web Vitals are the three measures Google uses to score the experience: how fast the main...
EDR vs Antivirus: What Is EDR, And Does Your Business Need It?

EDR vs Antivirus: What Is EDR, And Does Your Business Need It?

by Casey Davies | Sep 22, 2026 | Blog, Cyber Essentials Blogs, IT Support Blogs

So what is EDR? Endpoint detection and response records what happens on your computers so somebody can work out what went wrong and stop it spreading. It watches behaviour as well as matching files against a list of known threats, and it keeps a history: which process...
Proactive IT Support: Five Numbers That Tell You Whether You Are Getting It

Proactive IT Support: Five Numbers That Tell You Whether You Are Getting It

by Casey Davies | Sep 17, 2026 | Blog, IT Support Blogs

Proactive IT support is a phrase almost every provider in this market uses. Buyers are right to have stopped hearing it. The claim costs nothing to make. None of it can be checked from a website. So here is a version that can be tested: the provider acts on a...
The Microsoft 365 Offboarding Checklist Every Business Skips

The Microsoft 365 Offboarding Checklist Every Business Skips

by Casey Davies | Sep 10, 2026 | IT Support Blogs

Most businesses can describe their leaver process, but far fewer can produce a dated record showing what happened to the last person who left. That gap is where Microsoft 365 offboarding fails. Three months on, the leaver’s mailbox is still forwarding to a...
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