IT Support

How does IT Support from The Unite Group work?

The Unite Group’s highly accredited IT support Engineers combine technical expertise and innovation with a client-centric approach. Trained in the latest technologies and software, our IT support engineers offer a depth of technical knowledge, and prioritise efficiency to keep your business running smoothly.

We never charge you more for working on a phone, tablet, or laptop away from the office. If a device belongs to a supported person, our dedicated IT Helpdesk will handle your queries quickly and get you back online as soon as possible.

Supporting your people also means there are no hidden costs or surprises! If the person is covered, we will get them back online, even if that means coming out to the site and investigating issues we are unable to fix remotely, our Fleet of dedicated Engineers are on call ready to help!

Your business will be assigned a dedicated client account manager who will work with you to ensure all your needs and objectives are met through regular reviews and strategic mapping sessions. They will be your direct contact, liaising between the various departments within The Unite Group to build a strong relationship across the whole business.

Clear pricing and reliable results!

At The Unite Group our IT support model revolves around your team, each member receives dedicated support for all their devices. We are dedicated to keeping you and your team working effectively wherever they are and on any piece of technology, that’s why our clear pricing structure provides comprehensive support for each team member at a price per person.

The Unite Group offers IT Support models that can grow with your business, from small companies to well-established corporations, we are here to support you and keep you online and operating efficiently every step of the way.

Our Skilled IT Engineers are on hand to fix your Hardware and software issues when you need it most. Coupled with our specialist remote access software we keep your devices up-to-date and secure and help keep your business free from downtime. We run regular maintenance and updates on your devices to eliminate problems before they arise.

Proactive support and Tailored IT solutions

Here at The Unite Group, we use our state-of-the-art monitoring software to proactively look for potential issues, as well as run automatic tests and repairs while you work. This means in most cases, we’re aware of IT issues before you even realise they’re there! We will start to work on fixes to keep you operational in the background. We are always one step ahead!

When something unavoidable happens, day or night, we will be there for you. Just raise a ticket and our Skilled IT professionals will be back in touch to help you! Our remote access system allows us to provide immediate solutions from our skilled team, connecting to your device and helping you return to your working day with ease.