BT have recently announced that they are switching all their customers from PTSN and ISDN services to a fully digital network, as Openreach are discontinuing the old phone analogue lines by 2025.

This concerns all small to medium sized businesses, and even affects home services too. If you are a business, this affects everything that uses old phone networks including alarm and door entry systems.

By switching to digital phone services, you are able to make calls from any device in any location, using the same phone number.

You are also able to link business applications and systems with video chat, calls and collaboration – which is a necessity in the workplace since the pandemic.

The technical term for this digital phone service is hosted telephony.

Hosted Telephony means that your phone system is hosted in the cloud, instead of physically being housed in your office.

The installation process is simple, as there are no physical cables to install and connect, all that is required is an internet connection.

Hosted Telephony provides a flexible and reliable way to manage your communications in the workplace.

One of the benefits of hosted telephony is that once it is installed, it can be easily managed and tailored to your business with the option of adding extra features.

Calls can be made and received across multiple devices including your phone and desktop.

The flexibility of hosted telephony allows small and growing businesses to scale up, phone numbers aren’t tied to one location.

Advanced features of hosted telephony include SMS messaging, voicemail, Microsoft Integration, call recordings and more.

Hosted Telephony also reduces maintenance and IT costs for your business.

At The Unite Group, we use Voice 365 to provide our customers with hosted cloud telephony service.

Voice 365 provides a range of features including, call centre and remote working, receptionist software, call management and more.

We provide Voice 365 phones with no purchase cost, and all payments are billed monthly, spreading out the cost for your business.

If this is something you and your business are interested in, call us on 0191 466 1050 or email us on