none
Outsourced IT Support Provider The Unite Group Logo

Are you thinking about switching from your current Outsourced IT Support Provider? Here is why you should consider switching to The Unite Group.

We Provide a Cost-Effective Service

With The Unite Group managing your Outsourced IT Support you will be working with a company who understands the balance of cost and a quality service. We provide an excellent service but split the cost into monthly payments so that your IT services are managed at an affordable cost.

At Unite we support the people in every business and help them wherever they are on any piece of technology. That’s why we support people not boxes! We don’t count how many desktops, switches, or routers you have. Our job is to keep you and your team working effectively to make sure your IT, whatever it may be, just works.

We Are Here When You Need Us

Our expert engineers are on hand to answer any of your queries between the hours on 8:30am until 5:00pm. We provide IT support via phone call or on site where required. Our Help Desk Engineers can remotely access your IT and can troubleshoot any issues that may arise with little downtime.

Also, when you have Outsourced IT Support with The Unite Group, we will never tell you a piece of equipment is not covered. If it belongs to a supported person our dedicated helpdesk will look to get you back online. It’s as simple as that.

Supporting your people also means there are no hidden costs or surprises! If the person is covered then we will get them back online even if that’s means coming out to site to investigate issues, we are unable fix remotely.

We will also never charge you extra for a working on a phone, tablet, or laptop when away from the office. Making sure to support you and ensure we are there to help quickly!

We step in before it becomes an issue!

As part of our Outsourced IT Support service, we also work to prevent IT issues from happening, not just detect them. This means we maintain and monitor your IT systems to prevent issues. This involves regularly updating applications in the background and patching hardware and software to fix vulnerabilities.

Our computers work around the clock, scanning your systems to look for and iron out any potential snags. Therefore, most issues are resolved without you even having to call us.

However, if you do need help it is as easy as giving us a call and raising a ticket. Our Help Desk Engineers are here to help remotely and see it through to completion.

We are Microsoft Partners

The Unite Group are a Microsoft Partner, demonstrating our ability to meet customers evolving needs in today’s dynamic cloud marketplace. We also have access to dedicated partner support. This provides a priority support service when we need Microsoft’s assistance to resolve any potential technical issues promptly.

If you would like to discuss your thoughts about switching from your current Outsourced IT Support Provider, enquire today on 0191 466 1050 or email us on info@theunitegroup.co.uk.