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IT Help Desk

Here at The Unite Group, our IT Help Desk staff are on hand to help you with any issues regarding our Managed IT Services.

Our Managed IT Services are fast, reliable and intuitive.

By outsourcing your IT Services to The Unite Group we can reduce your in-house overheads, increase your IT efficiency and provide consistent support from our IT Help Desk.

Our IT Help Desk is open from 8:30am until 5:00pm to provide support over the phone or on-site.

The engineers can access your IT remotely from our IT Help Desk and troubleshoot any issues that may arise.

However, there are a few things that you can do to prevent any potential future issues arising.

Two-factor or multi-factor authentication

Having two-factor or multi-factor authentication adds layers of cyber security to your devices.

Two-factor and multi-factor authentication require you to enter additional passcodes to identify the user.

This prevents hackers from accessing your accounts and confidential information.

If one of our customers has multi-factor authentication it is unlikely that the IT Help Desk will receive a call suspecting that their accounts have been compromised.

It is also beneficial to use strong passwords. We advise customers to have a password that is between 8 and 64 characters with a mix of upper and lower-case letters, numbers and special characters.

Having a strong password that is changed at least once a year will also prevent your accounts from being compromised.

Keeping on top of your updates

Faults and attacks can occur if you don’t keep your software and devices up to date.

Some faults such as being unable to connect to a VPN and being unable to print can all be down to Windows updates not being completed.

Many harmful malware attacks take advantage of software vulnerabilities due to software not being updated.

If software and plug-ins are updated regularly it is more unlikely that the IT Help Desk will have to solve problems such as the ones above.

Check your cables are fully connected

Although this may seem obvious, some issues may arise due to cables not being connected properly.

Sometimes our IT Help Desk receive calls regarding a PC not booting or connecting to the internet.

If your PC isn’t booting, make sure all your cables are connected properly including the power cable.

If all cables are connected, unplug the power lead, and hold the power button in for 30 seconds to clear the cache and then reconnect the power lead and try and boot again.

For any connection issues, check that your network cable and Wi-Fi is connected. If you have no connection still, then check with your colleagues to see if they are also having the same issues.

If all your colleagues have the same issue, then it is a full outage or a localised issue, and our IT Help Desk can troubleshoot further.

How our IT Help Desk can help your business

By taking the small steps above you can prevent some IT issues from occurring during your working day.

However, our IT Help Desk is open to help with any queries whenever you need it.

Our engineers are friendly, supportive, and ready to provide expert advice for our customers.

Our customers can receive unrivalled support by raising a ticket to our systems and their questions are answered in a timely manner.

If you are considering outsourcing your managed IT services, give us a call on 0191 466 1050 or email us on info@theunitegroup.co.uk to find out more.