Not only do you rely on your IT services to maintain your IT systems and solve issues, but you also expect a certain level of customer service. Well, here at The Unite Group we go above and beyond with our customer service. We ensure the delivery of an excellent service with every call, interaction, and on-site visit, and here is how!
We Strive to Prevent Issues
We know that many businesses see IT Support and Managed IT Services as a service you ring when there is an issue. However, at The Unite Group we would expect you to be making minimal calls for issues with us as this means we are doing our job correctly. We are not just simply here to fix issues; we are here to prevent them from ever occurring. That’s why we:
- Proactively maintain and monitor your IT systems to prevent issues.
- Regularly update applications in the background
- Proactively patch hardware and software to fix vulnerabilities
- Plan out of hours maintenance to keep your devices up to date and protected
- Install remote management tools to enforce best practices on devices
This allows us to ensure that we are doing everything in our capacity to keep your IT systems running smoothly, providing excellent customer service with our IT services.
Knowledgeable, Trained Engineers
Another way in which we strive to deliver excellent customer service throughout our IT offering is with our team of experienced engineers! Our engineers are both honest and reliable and are on hand to provide you the highest standard of service. This is because we know how important it is for you as business owners to feel secure in the knowledge that your IT is kept in safe hands.
Our engineers undergo continuous professional development to build knowledge on latest technologies and better yet are just a phone call away when you need them! Available from 8:30am until 5pm our engineers can support you over the phone, remotely via your own PC or can visit on-site.
Furthermore, as Microsoft Partners, we can advise on which best migration strategies are best suited for your customer environment when moving to Microsoft 365. We have access to a highly skilled team of experienced Office 365 consultants who have the technical skills to fully define a detailed migration plan as part of our IT services.
We can advise you on the potential deployment and migration scenarios available to you as well as help you understand the impact these decisions will have on your business. All so you can make an informed decision on what is best for your specific business needs.
Strategy and Planning
When you are a customer with The Unite Group, we strive to ensure that your IT services are planned to your business’ goals, taking into consideration your timescales and cost planning. We do this by planning quarterly IT meetings to identify where improvements can be made. In our quarterly meetings, we will discuss technology recommendations that can help grow and benefit your business and adapt your services accordingly. As well as discussing cyber security to help safeguard and protect your business. And finally, reporting and visibility of employee experience to provide insights for improvement, allowing us to deliver excellent customer service!
If you are considering placing your outsourced IT support services with The Unite Group or would like to know more, book your free consultation today. You can give us a call on 0191 466 1050 or emailing us on firstname.lastname@example.org. Check out our social media for more updates and tips!