Hosted telephony

Hosted telephony is the latest industry buzzword, but what does it mean? The term refers to telephone systems hosted by a third party. These systems are software-based and require no hardware or cabling.

Hosted telephony is a service that offers business owners the ability to use an office phone system without having to invest in hardware and infrastructure. Instead, you can use a simple internet connection, or even your smartphone or tablet, to make and receive calls, send and receive faxes, and even transfer files all with the same ease as you would with an ordinary landline.

The Benefits of Hosted Telephony

There are many benefits to hosted telephony. The main one is flexibility. You can pick up your mobile phone and make a call from anywhere in the world at any time of day – there’s no need for expensive travel plans or complicated international calling plans. In fact, if you have an internet connection you can make calls from anywhere in the world as long as there is mobile coverage for your phone provider!

Hosted telephony or “softphones,” as they’re often called can offer many advantages over traditional phone systems, including:


Hosted telephony can be used from any computer with internet access. This makes them perfect for mobile professionals and those who travel frequently. They also allow for unlimited extensions.


Customers can use softphones on their own time to make calls when it’s most convenient for them. This includes the ability to receive calls on their computer or smartphone. This can come in handy if they’re in a noisy environment or if they just want to sit down at their computer in the evenings to make calls.

Email Integration

You can send emails directly from your phone by typing the recipient’s email address into the “To” field or by selecting them from your contacts list. This eliminates the need for writing down long email addresses on scraps of paper! If you receive an email while away from your desk, it will be stored in your inbox. When you do log on again, all new messages are there automatically. This means they will be in your inbox ready for reading!

Improve employee efficiency

Hosted telephony allows employees to use their mobile devices as business phones, which makes them more efficient and productive in the workplace. Employees can easily access their voicemail, emails, and other business applications from their mobile devices, which makes it easier for them to do their jobs remotely or when working from home.


You don’t need to worry about buying new phones or upgrading them every year or so. This means that overall costs are much lower than if you were paying for upgrades yourself.

How can The Unite Group help?

With our industry knowledge, as an established Communications provider for over 13 years. We have the knowledge to offer the best solution for your business rather than offering a ‘one-size’ fits all approach. We can offer solutions tailored to your business. Our projects team will take time to understand your business’s needs. They will also ensure the transition to your services with us goes as smoothly as possible.

If this is something you might be interested in learning more about, give us a call on 0191 466 1050. Or contact us for more information.