Teams Calling: Seamlessly Integrating with Cloud-Hosted Phone Systems

In today’s fast-paced business world, effective communication is the lifeblood of any successful organisation. Teams Calling, is a revolutionary feature within Microsoft Teams. It has emerged as a game-changer for businesses looking to streamline their communication processes. Combining the power of collaboration and cloud-hosted phone systems, Teams Calling offers a comprehensive solution that optimises productivity, enhances customer engagement, and fosters seamless teamwork.

What is Teams Calling?

Teams Calling is a feature of Microsoft Teams that enables users to make and receive phone calls directly from their Teams application. It transforms the conventional desk phone into a versatile, cloud-based communication tool. This integration allows users to consolidate all their communication channels. Such as chat, video conferencing, and phone calls, into one unified platform, simplifying their work processes.

Seamless Integration with Cloud-Hosted Phone Systems

Teams Calling offers several advantages when integrated with cloud-hosted phone systems:

Enhanced Flexibility

Cloud-hosted phone systems enable employees to access their phone services from any internet-connected device. By incorporating Teams Calling into the mix, team members can make and receive calls from their computers, tablets, or mobile phones. Ensuring they stay connected, whether they are in the office or working remotely.

Cost-Effective Communication

Traditional phone systems often come with hefty setup and maintenance costs. Cloud-hosted phone systems offer a more cost-effective solution by eliminating the need for physical infrastructure. Teams Calling further optimises costs by bundling phone services with existing Microsoft 365 subscriptions, saving businesses significant expenses.

Streamlined Collaboration

Integrating Teams Calling with cloud-hosted phone systems fosters seamless collaboration among team members. With just a few clicks, users can initiate voice or video calls with colleagues or clients. Eliminating the need to switch between different communication platforms. This streamlined process enhances productivity and reduces the chance of missed messages or important calls.

Unified Communication History

Having a unified communication history is a boon for businesses. With Teams Calling, all call logs, voicemails, and call recordings are conveniently stored within the Microsoft Teams application. Team members can access this information at any time, ensuring they have a comprehensive record of their communication activities.

Advanced Features

Cloud-hosted phone systems often come equipped with a range of advanced features. Such as call forwarding, voicemail-to-email transcription, and interactive voice response (IVR) systems. By integrating these features with Teams Calling, businesses can provide better customer service, increase efficiency, and customise their communication setup to suit their unique needs.

Scalability and Integration

Cloud-hosted phone systems are highly scalable, making them ideal for businesses of all sizes. As organisations grow, they can easily expand their communication infrastructure without the need for significant investments in new hardware. Additionally, integration with existing business tools, such as Customer Relationship Management (CRM) software, further enhances the efficiency of communication and data management.

Secure Communication

Cloud-hosted phone systems offer robust security features to protect sensitive information and conversations. When integrated with Teams Calling, businesses benefit from Microsoft’s advanced security protocols. Ensuring that their communication remains secure and compliant with industry regulations.


In conclusion, Teams Calling offers a powerful communication solution that seamlessly integrates with cloud-hosted phone systems. By centralising all communication channels within the familiar Microsoft Teams platform, businesses can significantly enhance productivity, streamline collaboration, and reduce costs. Moreover, the combination of Teams Calling’s advanced features and cloud-hosted phone systems’ scalability provides organisations with a versatile and future-proof solution for their communication needs.

As businesses continue to embrace digital transformation, adopting Teams Calling integrated with cloud-hosted phone systems will undoubtedly play a crucial role in driving success and staying ahead in the ever-evolving corporate landscape. Embrace the power of modern communication and experience the transformative impact it can have on your organisation’s productivity and growth.

To learn more about Teams Calling and it’s easy integration with Cloud Hosted Phone Systems click here or contact our team today!