In today’s modern workplace, effective communication and collaboration are essential for any team’s success. With the rapid growth of remote work and spread-out teams, organisations need reliable and efficient ways to connect and collaborate. This is where Microsoft Teams comes in, with its powerful calling features that enable seamless communication and enhance teamwork.

Easily Connect and Collaborate

Microsoft Teams Calling is built upon the robust foundation of Microsoft Teams, a unified communication and collaboration platform. With Teams Calling, users can seamlessly transition from messaging and video conferencing to making and receiving phone calls—all within the same application, maximising efficiency.

Features that Make a Difference

Microsoft Teams Calling offers a wide range of features that elevate team communication to a whole new level. Through this blog, we will explore some of the key features:

1. Calling from Anywhere, on Any Device

Teams Calling allows users to place and receive calls from anywhere, on any device. Whether you’re at your desk, on the go, or working remotely, you can make and take calls while being fully connected to your team. This feature ensures that teams can stay productive and responsive, regardless of their location.

2. Direct Routing

With Direct Routing, organisations can use Microsoft Teams as a full-fledged phone system. This means they can make and receive calls from the Public Switched Telephone Network (PSTN) directly within Teams. Direct Routing enables organisations to consolidate their communication tools and helps save costs, while still enjoying the rich calling features of Teams.

3. Call Transfers and Call Queues

Teams Calling enables seamless call transfers and call queues. When a call needs to be transferred to another team member or department, it can be done with just a few clicks. Similarly, call queues allow multiple team members to handle incoming calls, making sure that no call goes unanswered. These features streamline call management, reducing wait times and improving customer service.

4. Call Analytics and Reporting

Microsoft Teams’ built-in analytics and reporting provide valuable insights into call quality, usage, and trends. This data helps organisations monitor and optimise their calling experience, enabling them to make informed decisions about resource allocation and system improvements.

5. Integration with Microsoft 365

One of the key advantages of using Microsoft Teams Calling is its integration with the broader Microsoft 365 suite of apps. Teams can leverage the power of SharePoint, OneDrive, and other applications to share documents, collaborate in real-time, and enhance the overall productivity of their team discussions.

The Future of Team Communication

Microsoft Teams Calling offers a solution for team communication. This allows teams to stay connected, collaborate effectively, and provide exceptional customer service. The power of Teams Calling lies in its seamless integration with the Microsoft ecosystem, its rich feature set, and its ability to adapt to the evolving needs of modern-day teams.

Whether your organisation is looking to consolidate communication tools, enhance collaboration, or improve customer service, Microsoft Teams Calling features provide a solution that can meet the unique needs of your team. Embrace the power of Teams Calling and empower your team to achieve greater heights of productivity and collaboration.

The team at The Unite Group can support you from beginning to end. We can give you all the support you need for a seamless transition.

Contact us today to find out more or give us a call on 0191 4661050