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Shadow AI: the risk hiding in everyday work apps

Shadow AI: the risk hiding in everyday work apps

by Casey Davies | Oct 22, 2026 | Blog, IT Support Blogs

Shadow AI is any use of AI that sits outside the systems and processes your business has approved. The picture that usually comes with the phrase is a member of staff choosing to paste a client contract into a free chatbot. That happens, and it is the version the...
Office WiFi problems: is it the WiFi, the line or the laptop?

Office WiFi problems: is it the WiFi, the line or the laptop?

by Casey Davies | Oct 20, 2026 | Blog, IT Support Blogs

‘The WiFi is bad’ covers three different faults, and they have three different fixes. The broadband line into the building can be too slow or too busy. The wireless network inside the building can have gaps, interference or too many devices on one box. Or a single...
Microsoft 365 licensing: your bill went up, and Premium did not

Microsoft 365 licensing: your bill went up, and Premium did not

by Casey Davies | Oct 15, 2026 | Blog, IT Support Blogs

Microsoft announced this in December 2025 and most businesses will meet it at their next renewal, which for many has not arrived yet. Microsoft 365 licensing prices rose on 1 July 2026 across almost every commercial plan, by between 5% and 23% on the published US...
Core Web Vitals: What A Slow Website Costs A B2B Firm In Enquiries

Core Web Vitals: What A Slow Website Costs A B2B Firm In Enquiries

by Casey Davies | Sep 24, 2026 | Blog, IT Support Blogs

Two and a half seconds is the number to hold on to. That is the target Google sets for Largest Contentful Paint, the point at which the main content of a page has appeared. Core Web Vitals are the three measures Google uses to score the experience: how fast the main...
EDR vs Antivirus: What Is EDR, And Does Your Business Need It?

EDR vs Antivirus: What Is EDR, And Does Your Business Need It?

by Casey Davies | Sep 22, 2026 | Blog, Cyber Essentials Blogs, IT Support Blogs

So what is EDR? Endpoint detection and response records what happens on your computers so somebody can work out what went wrong and stop it spreading. It watches behaviour as well as matching files against a list of known threats, and it keeps a history: which process...
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