outsourcing your IT support

Could your business continue to run if you were to have an IT issue? For many, the answer is no! Therefore, it is essential to ensure that you have the correct measures in place to be sure that your businesses can continue to operate smoothly. In this blog, we cover 5 main reasons we recommend outsourcing your IT support to the experts – just like our team here at The Unite Group.

Reduce Costs

In 2023, more than ever it’s vital for businesses to cut costs wherever possible. Having an in-house IT support team can be costly with the average wage between £30-£40k per annum as well as all the added stress that comes with employment. By using an external provider, such as ourselves, you can enjoy affordable IT support. Here at The Unite Group, our prices start at just £25 per user covering all devices they may use.

Moreover, with no hidden fees, you can easily manage your IT expenditure. Our Managed IT Support is covered through a monthly set cost. We are transparent about our prices right from the first conversation. Meaning you won’t have any surprises or hidden fees to pay at the end of the month!

Improve Efficiency

Here at The Unite Group, we have a team of experienced engineers on hand to provide you with the highest standard of service and solve any queries that you may have. Our team are all highly qualified and participate in continuous professional development to ensure they are always up to date with the latest technology.

Therefore, you can be sure when you raise a ticket with us, your issues will be dealt with in a timely manner. Reducing the effect of any issues you may face on your business.

Prevention Services

Professional IT service providers have measures in place to actively monitor your IT systems to prevent issues before they even occur! Here at The Unite Group, we proactively manage and monitor your systems to prevent issues. Meaning we often deal with issues without you even knowing about them.

Furthermore, we also conduct regular software updates and we proactively patch your hardware to improve or update it. Ensuring all devices run on the latest versions is essential to avoid issues wherever possible. We understand that your day is often too busy to remember to check for software updates. That’s why our team of qualified engineers can complete and plan out-of-hours maintenance to keep your devices up-to-date and protected.

High-Class Service

If you have an issue you want to speak to a friendly individual rather than a bot right? Statistics suggest 90% of people prefer to speak to a live person rather than a bot simply answering frequently asked questions. Here at The Unite Group, our friendly team are on hand to answer an queries you may have. Simply enter a support ticket and a member of our team will be in touch to resolve or advise any issues you may be facing. Excellent customer service is at the heart of everything that we do. For this reason, our engineers are both responsive and reliable. Meaning you can relax knowing your IT support is in the hands of professionals.

Planning for the future

As your business grows, so must your IT infrastructure. Once you are a customer of ours here at The Unite Group, we strive to ensure that your IT services are planned to your business goals. Therefore,  taking into consideration your timescales and cost planning. We ensure that your roadmap us is prepared and aligned with your business needs.

In regular meetings with our account managers and yourselves, we can discuss technology recommendations that can help grow and benefit your business and adapt your services accordingly. As well as discussing cyber security to help safeguard and protect your business. Again aiming to prevent any issues wherever possible.

Are you looking for a reliable IT provider to outsource your IT support to? Contact our friendly team today to learn more about our services and how we could support your team.