We introduce you to our latest team member, Morgan. Morgan joined our team last month with previous experience as a support desk engineer. He has fitted into the team perfectly and recently lead a team representing The Unite Group at the Grace House Golf Day.
We recently had a chat with Morgan to find out a bit more about him and his role…
Growing up, what did you want to be?
Growing up, I always wanted to be a footballer or a journalist reporting on sports. Unfortunately, that didn’t work out but I had a keen interest in IT which is how I landed my first role in the industry.
What is your role at The Unite Group and how did you end up where you are now?
My role at The Unite Group is as a Helpdesk Engineer. In my role, I work with the helpdesk team to resolve any technical issues our customers may face. This is perfect to best utilise my skillset as I have worked in technical support for over 5 years. Following my studies of IT at both GCSE & A-Level. I recently was offered the opportunity to join The Unite Group and I am enjoying my time here so far!
What does a typical day look like at The Unite Group?
A typical day in my role involves me working on multiple tickets from our clients with specific issues. Which I then investigate thoroughly in order to find the best possible solution to make sure the client is satisfied. This entails contacting our clients and working with them to ensure that their technology works to their specific needs.
What is your most and least favorite part of the job?
My favorite part of the job has got to be working with the helpdesk team to find solutions to each client’s specific issue. It’s a great feeling to be able to go back to a client and let them know we’ve resolved their issues promptly. Limiting the effect it has on their role.
My least favorite part of the job is when Social+ asks me to participate in a TikTok and I haven’t had a haircut!
What is your greatest achievement?
My greatest achievement has got to be being a TikTok celebrity on the Social + account. Myself, Jack H & Jack P have been taking part in a few lately and we’re sure it’ll not be long before we’re going viral!
Where do you see yourself in 10 years’ time?
In 10 years’ time, I see myself hopefully living in the Maldives retired after winning the EuroMillions. If that fails, I hope to progress within the industry and continue to grow my technical knowledge.
How do you unwind outside of work?
Outside of work, I enjoy playing sports such as football and golf on the regular. I recently joined Paul on the Grace House Golf Day leading a team for The Unite Group. It was a great day and we raised lots for the charity! I look forward to hopefully attending more golf days for The Unite Group in the future.
If you would like to learn more about how Morgan and The Unite Group can help you with your business technology needs, call us on, 0191 466 1050 or email us at info@theunitegroup.co.uk. Our team would be happy to discuss how our services could improve your company’s efficiency and take the headache of tech away from you.
Has Morgan or another member of our helpdesk team resolved any of your issues recently? Why not leave us a Google review and let us know about the service you received!