Communications News & Blogs
The pros of a cloud-based phone system
Cloud-based phone systems are a great option for the modern business. They're less expensive than traditional landlines, web-based, and accessible from anywhere! Scalability ScalabilityOne of the biggest benefits of cloud-based phone systems is that they can scale...
How does a cloud phone system work?
A cloud phone system is a business communications solution that allows you to use your existing internet connection to make and receive calls. If you want more information on what a Cloud Hosted Phone system is you can find out in out more in our previous blog. The...
What is Hosted Cloud Telephony?
Cloud Hosted Telephony is the latest technology that allows you to do more, faster and with less hassle. You can replace your on-premise phone systems by moving them into the cloud and accessing it from anywhere. This helps businesses of all sizes. It saves money,...
What is Hosted Telephony?
Hosted telephony is the latest industry buzzword, but what does it mean? The term refers to telephone systems hosted by a third party. These systems are software-based and require no hardware or cabling. Hosted telephony is a service that offers business owners the...
Answer your business line anytime, from anywhere with Voice 365 – FAQs
Here at The Unite Group, we offer Voice 365 – our hosted telephony solution. Voice 365 is a cloud based telephone system that means your calls which can be accessed from multiple devices anywhere. The system offers an IP desk phone and Webex softphone for every user...
4 ways cloud telephony can improve the customer experience
There are many elements that need to work together to deliver an exceptional customer experience. Communication is one of the most important. Most businesses give customers a variety of communication channels to support synchronous and asynchronous communication,...
Integrated and flexible working with Voice 365 on any device
Voice 365 We have introduced a new service using Voice 365 for our customers. The Voice 365 softphone by Webex provides you with integrated features, promoting collaborative working on a daily basis. The softphone is created with the target audience of modern...
Patient Partner and how it can benefit your Practice
Patient Partner is a brand-new service that we are offering at The Unite Group. Since the pandemic, telephone appointments in medical practices have been the norm. Despite telephone appointments improving patient access, call traffic and waiting times have increased...
Hosted telephony and the BT Switch off explained…
BT has recently announced that they are switching all their customers from PTSN and ISDN services to a fully digital network, as Openreach are discontinuing the old phone analogue lines by 2025. This therefore concerns all small to medium-sized businesses, and even...